Unlicensed Users

The Unlicensed Users page enables admin to manage all unlicensed users in the system. Unlicensed users are users who either participated in licensed user meetings and their info such as name and UPN are maintained in the system for presentation as part of the meetings they participated in, or users who had a license before.

If an unlicensed user receives an email from Meeting Insights about, for example, the recap, when the user clicks the button for accessing the meeting recording, the following message is displayed:

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Admin can delete these users if their info needs to be deleted.

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The user and their info will be added again if they participate in a meeting after it is deleted.

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Deletion of a user from the page doesn’t delete their display name from meetings.

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To manage unlicensed users:

Under the ‘User Settings’ menu, click the Unlicensed Users option.

(Optionally) Select all unlicensed users listed in the page by checking the box next to 'Name'; to deselect all, click the same box again.

Select a single unlicensed user or select multiple unlicensed users by checking the box next to each entry; the number of unlicensed users you selected is displayed out of the total number of unlicensed users.

(Optionally) Filter the page by

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'Name': In the Start With field under the 'Name' column, enter letters in the name.

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'Email': In the Start With field under the 'Email' column, enter an email address.

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'AAD OID': In the Start With field under the 'AAD OID' column, enter the OID of the AAD user.

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'Representatives': In the Start With field under the 'Representatives' column, enter the name of a representative.

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: Filters by ALL, Unlocked or Locked users.

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'Added Date & Time': Click MM/DD/YY - MM/DD/YY and in the calendar that pops up, select the start and end day of a period.

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The lock icon is a security feature displayed in rare cases involving user account changes within the organization.

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The icon is displayed when a former employee's User Principal Name (UPN) is reused. This can happen if the employee returns to the organization or if the same UPN is assigned to a new employee. When this icon is displayed adjacent to a listed account, if the organization’s admin wants to allow that employee (user) access to the meeting recordings of the employee that left, click the icon to unlock them. If you don't want the new employee to have access, open a support ticket with Service Provider’s Support to resolve the conflict.

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What the feature does:

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When a user with the same UPN is detected, the account is locked.

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The lock prevents the new user from accessing old meeting recordings on behalf of the old user.

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The lock also stops new recordings and logins for the new account.

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Admin can unlock the user; the user will then have access to the meeting recordings of the old user.